Tenders and contracts

Tenders and contracts

Delivering water services to the people across South Australia is built on a network of partnerships.

We work with more than 3000 local suppliers and businesses – large and small – to ensure all our services, projects and works are delivered in line with the expectations of our customers and the community, are delivered safely and on time, within budget and to a high standard.  We’re a major procurer of services in the state.

We have 12 panels, each made up of suppliers who’ve won tenders to help us in delivery of services spanning a wide range of areas. Our suppliers all go through rigorous and competitive tender and approval processes before they work for us.

Work for local businesses

Growing and retaining the skills we have in South Australia is important to us, and it’s important to our customers. We do this through being an employer of choice and ensuring that as much as possible of our contracted services are awarded to South Australian companies, supported by interstate and overseas expertise. Through our supply chain relationships, we seek productive partnerships with local and regional industry including Aboriginal-owned businesses.

Available tenders

Our open tenders are published at SA Tenders and Contracts, so if you’re interested in working with us, register with the SA Tender and Contracts website and set up an alert to be notified of new opportunities.

Our panels and our key partners

Our panels are well managed supply arrangements enabling us to effectively engage pre-accredited suppliers under pre-agreed terms.  We have panels for supply or delivery of these services:

  • Automation. Providing supervisory control and data acquisition (SCADA) services, control system design, integration and construction and associated electrical services.
  • Engineering. Multi-disciplinary and specialist design services specific to the water industry including dams, water and wastewater treatment and asset management.
  • Financial and audit. Services such as internal auditing, financial advisory, special projects and regulatory business planning.
  • Small works and bitumen. Construction delivery services associated with bitumen road reinstatement, concreting, earthmoving, civil works, general building and engineering related services.
  • Information technology services. Covering application management services, resource augmentation, and IT capital project delivery and related services.
  • Laboratory consumables. The supply of laboratory consumable products.
  • Minor frameworks. Design and construction delivery services for several specialist programs of work such as water main relay and wastewater rehabilitation services. These suppliers are also sub contracted by our major framework partners, below.
  • Minor works. Design and construction delivery services for civil, mechanical and electrical works across South Australia.
  • Security fencing. Supply and installation of security fencing at our sites throughout the state.
  • Temporary staff. Providing contingent labour and associated services.
  • Wastewater CCTV. A range of services including cleaning and reporting services.

How we deliver our major projects

We also partner with five companies who co-manage programs of work with us on projects that improve water and sewerage services for South Australians under a major framework partner model. We work with Fulton Hogan Utilities, John Holland and Guidera O’Connor (as a joint venture) and McConnell Dowell Constructors and Diona (as a joint venture). They provide program delivery services, detailed design and construction delivery, ensuring all our customers benefit from improved service reliability and quality.

These relationships combine significant and leading construction sector expertise with the design, project management and water industry expertise of our teams and our engineering services partners Kellogg Brown & Root (KBR) and Aurecon.

Our major framework partners share our commitment to local participation and are required to meet this commitment when they sub contract work. To facilitate this, we work with the Office of the Industry Advocate.

How we choose our suppliers

We want to work with businesses and suppliers who are as customer centric as we are, who share our commitment to excellent outcomes and who understand our brand, our business and our goals.

We look for partners who are like-minded, want to achieve positive social and environmental outcomes, also focus on innovative thinking and have a mindset of continuous improvement. Good employment practices are also important to us, so that all people who are working on behalf of SA Water can feel supported and thrive.

Our procurement processes are guided by our values:

  • Social responsibility. We will apply our skills, assets and services for the greater benefit of the state and people of South Australia.
  • Economic efficiency. We will be as efficient and effective as possible, balancing affordability with customer needs and great service delivery.
  • Environmental performance. We will work to reduce our environmental footprint and improve our climate resilience.

As well as this, we choose partners in line with five principles:

  1. Safety underpins our culture, with outcome-based safety measures underpinning our contractual frameworks.
  2. We have a culture where ethical behaviour is paramount.
  3. We are accountable to our stakeholders – our customers, the community, our owner and our regulators, for evidence-based decisions that consider risks and opportunities.
  4. Our investment decisions are community-minded, balancing the expectations and needs of the community and our customers with managing risk, opportunities and whole of lifecycle cost.
  5. We regularly monitor and report on our performance, with accurate and timely information so our customers have confidence in what we do and how we do it

How you can present a new product or service

Sub-contracting opportunities are available through some of our supplier panels, and in particular, there are work opportunities for South Australian businesses to participate in the major frameworks on projects. Our major framework partners coordinate and manage the local supply chain across contracts relating to water, wastewater, major projects and regional programs of work.

If you’re a non-contracted supplier and you have a product or service that you think we may be interested or will improve water and sewerage services for South Australians, we advise you to:

  • Contact our major framework partners, or find the panel above that covers the services you’re offering, keep an eye on the expiry date of these panels
  • Speak to our Supply Chain team direct via our Customer Contact Centre 1300 SA WATER (1300 729 283).

Our terms and conditions

The terms and conditions for each contract or preferred supplier agreement are provided to our suppliers as part of the bid invitation or contract establishment process.

Where no specific conditions of contract are identified in our purchase order, such as for low risk or and low value purchases, our standard terms and conditions apply. Others will use our most appropriate terms and conditions.

Our contractor management system

Keeping the quality of our services high requires us to consistency and confidently meet our Work Health and Safety (WHS) requirements. We have a mandatory online contractor management system which ensures:

  • only qualified and compliant contractors work on our sites
  • our contractors are provided with important information about our WHS responsibilities and requirements, our commitment to meeting the needs of our customers, expected behaviours and our values.

Our contractors must demonstrate they have systems that are compliant with WHS legislation and can work safely alongside us helping to reduce the overall risk of injury. To do this the contracting company must qualify as a pre-accredited contractor.

An online SA Water corporate induction is also part of this system, ensuring everyone who works with us, as contractors, and in turn subcontractors, are aware of and understand our WHS requirements before arriving at a work site. All contractors and subcontractors must show their SA Water contractor card before they start work at a site where we have influence and control. This card is provided once contractor and subcontractor staff have successfully completed the corporate induction. This induction must be completed every two years.

This system ensures a safe working environment for everyone and an efficient workplace.

If you have any questions please email our team at CMSSupport@sawater.com.au. You can also access our Handbook for Contractors PDF,

Accredited contractors for land development

By maintaining a list of accredited contractors for land development, we endeavour to provide assurance for developers, and our customers, that all new infrastructure will be constructed safely and competently to our standards. Find out more information about our accredited contractors list.

  • Major faults

  • Underway

  • Darebin St
  • Mile End
  • 16/01/2020
  • Water Supply On
  • 16/01/2020 01:17 PM - We are attending to an incident in Mile End with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07265949.
  • See all major faults