Understanding my bill

Understanding my bill

We’ve redesigned your water bill to make it easier to find all the information you need, while reducing it from four pages to just two.

Your SA Water Bill has a lot of information on it. It is important you understand what it all means. For information about the cost of our services, please visit our Water and Sewerage Prices page.

Electronic Billing (eBills)

Residential customers can receive their water bills electronically by registering with mySAWater. You can also view a running balance of your bills and payments, view previous bills and submit a meter reading. To register, please click the button below.


How to read your SA Water bill

Some of the information on the front of your bill relates to information on the reverse.

SA Water bill front page

1. Our contact details

2. The amount you owe and when to pay it by

3. Your water use statistics

4. Your supply and service address

5. Your account summary

SA Water Bill - page 2

6. Detailed fees and charges

7. Your total fees and charges

8. Information for account holders

9. Your account number

10. Your payment details

Tell us what you think

Please share your feedback using the sliding scale so we can improve your online experience with us.

Are you satisfied with the information on this page?
(0 is very dissatisfied, and 10 is very satisfied)

Overall, how satisfied are you with this page?
(0 is very dissatisfied, and 10 is very satisfied)

How can we make it better?

Please Contact us if you have an enquiry, feedback or complaint.

  • Major faults

  • Underway

  • Darebin St
  • Mile End
  • 16/01/2020
  • Water Supply On
  • 16/01/2020 01:17 PM - We are attending to an incident in Mile End with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07265949.
  • See all major faults