Regulation of water services

Regulation of water services

Water and sewerage services in South Australia are regulated and we strive to meet our legal and regulatory responsibilities on:

  • health and safety
  • water quality
  • the environment and natural resources
  • technical standards
  • customer protection, pricing and service standards.

Planning for 2024-28

See the planning for 2024-28 page to read about our Regulatory Business Plan for the 2024-28 regulatory period.

How we are performing against service standards

We publish our performance reporting quarterly and annually.

Regulation of customer protection, pricing and service standards

The Essential Services Commission of South Australia (ESCOSA) is an independent regulator that issues water retail licences to water and sewerage service retailers, sets minimum standards to protect consumers, and carries out price determinations to ensure customers pay a fair and reasonable price for the services they receive.

Regulated price determination periods are for four years and require us to submit a proposal to ESCOSA outlining the revenue required to operate and invest in our networks to deliver the services our customers value and are willing to pay for. Our customers help us develop our proposals which also reflect our regulatory responsibilities.

Our Plan 2020-24

Our Plan 2020-24 outlines our proposed investment for this four year period. Input from our customers and the community helped shape Our Plan.

ESCOSA reviewed Our Plan and conducted public consultation on our proposal before making its final determination.

For more information on our previous regulatory submission:

Legal framework

SA Water was set up by an Act of Parliament and is directly affected by five key Acts. This legal framework makes sure you have clean and safe water. It also helps to ensure:

How the law makes sure you have clean and safe water

The Safe Drinking Water Act 2011 and the Safe Drinking Water Regulations 2012 make sure we test water regularly. We report the results to the Department for Health and Ageing and publish the results online.

This Act also makes sure that we:

  • conduct regular audits
  • have approved monitoring in place
  • manage risk.

We’re a public corporation

The South Australian Water Corporation Act 1994 established SA Water as a statutory corporation that delivers water, wastewater and bulk water services for the people of South Australia. We are owned by the Government of South Australia.

We must comply with the Public Corporations Act 1993, which requires us to operate commercially and to seek to achieve a profit in delivering our functions unless otherwise outlined in our Corporate Charter.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works