Priority Services - Support for people with specific needs

We know that everyone's needs are different, and our priority services are designed to help and make your life that little bit easier. It helps us know who needs some extra support, so that we can look after our customers with specific needs. It’s completely free, and once you’ve signed up, you can stay on it for as long as you like.

Who can get Priority Services?

You could benefit from Priority Services, for example if:

• You are living with a disability or health condition, including physical psychological, cognitive, vision, and/or difficulty with speech or hearing.
• You are of senior age (65+)
• You speak a language other than English at home, or require alternative communication methods.

You don't have to be the bill payer. Tenants can register, and if you're an account holder or carer or support worker, you can register on behalf of someone else. You can find more information on this below.

If you have a family member, friend or neighbour who might benefit from a little extra support, please let them know about our Priority Services.

What priority services are available?

Our free Priority Services include:

How do I register?

It’s easy and only takes a few minutes to register. We'll only ask for information we need to know to provide support services that suit your needs. Your privacy matters, so we have a privacy policy in place.

What you'll need:

• Applicant details

  We'll need to know who the priority services is being set up for and the property address, including your account number if you have one. You can find your account number on the first page of your bill.

• A phone number or email address

  This is so that we can check the applicant is an SAWater account holder or authorised to represent on the account. We also need accurate contact information to provide necessary service information over time.

You can sign up by:

Frequently asked questions

What other support is available to me?

If you’re having difficulty paying your bill

We understand that sometimes it’s hard to meet household expenses, so if you are experiencing short or long-term financial difficulties, please talk to us so we can help. Our Customer Assistance Team are here to support you. You can contact them by:

• Phone 1300 729 283 (8.30am to 5.00pm Monday to Friday)
• Email customercare@sawater.com.au
• Web chat (8.30am to 5.00pm Monday to Friday)

Easy read guides on understanding bills and more

Presenting information in a clear, simple, and accessible format. Our Easy Reads cover topics such as paying bills, finding water leaks, reading your meter and saving water. See our downloadable easy read guides:

1. How to understand and pay your water bill
2. Our Disability Access and Inclusion Plan
3. How to find water leaks and read your meter
4. How to save water at your home
5. Support for paying your bill
6. Water prices for homes
7. How to keep sewers healthy