Freedom of information

Freedom of information

The Freedom of Information Act 1991 (the FOI Act) makes it possible for you to access information that we hold. This promotes transparency, accountability and helps you to participate in our decision-making. We fully support the objectives and spirit of the FOI Act, while at the same time recognising stakeholders' right to privacy.

We publish a lot of information on our website, from annual reports to reservoir data. More information about SA Water and the information we hold is available in our Freedom of Information Statement.

Our response to Freedom of Information requests

In 2018-19 SA Water received 25 new applications for information. Eight applications were also carried over from 2017-18, leading to an overall total of 33 applications processed in 2018-19. Freedom of Information totals for 2019-20 will be available at the end of financial year and updated once confirmed at the end of July 2020.

Under the FOI Act, members of Parliament submitted 16 applications for information. The remaining applications were submitted by members of the public, insurance companies and media organisations.

The outcome of the applications processed during 2018-19 is as follows:

  • Access granted in full - 7
  • Access granted in part - 12
  • Applications refused - 3 (includes applications where documents were either available online or where no documents were discovered within scope of the request).
  • Applications withdrawn - 2
  • Applications brought forward - 8
  • Applications transferred to another Government agency - 1

We processed two applications for internal review during 2018-19.

The South Australian Ombudsman did not receive any requests to review any applications for internal review processed by us.

Our records

We hold the following types of documents:

  • Accounting and financial records
  • Asset management and planning records
  • Corporate and strategic planning records
  • Corporate files including memoranda and minutes on SA Water's operations
  • Internal policies and procedures
  • Work Health and Safety (WHS) records
  • Personnel records.

Applying for access 

The type of your request will determine the form to use. You can download an application form from the State Records website which can be submitted in person, by post or by email. You can also submit your application using the SA.GOV.AU online application form.

Then you can lodge your application by email, post, or in person.

  • In person: Ground floor, SA Water House, 250 Victoria Square/Tarntanyangga, Adelaide.

Freedom of Information fees and charges

The fees outlined below are pursuant to Freedom of Information (Fees and Charges) Variation and Freedom of Information Act 1991 - Applicable to Section 13(c), 29(2)(b) and 19(1)(b) and (c). Payments can be made by cheque or money order. If you can't do this, please contact us.



Application Fee: Access a document


Application Fee: Internal Review


For our work accessing documents about you.

*NOTE: Only the first two hours are free. We may then charge $13.80 per 15 minutes.


For our work accessing documents that are not about you.


Photocopies (per page)


Transcripts (each)


For all other formats, SA Water will charge the cost of reproduction.


When to contact us

You need to contact us if you:

  • believe our information about a person is incomplete, incorrect, out of date or misleading
  • need to discuss a previous application
  • are following up an application you recently lodged
  • need help to clarify the information you are after
  • need a document in a different format (i.e. electronically)
  • can't pay by money order or cheque

  • Major faults

  • Underway

  • Darebin St
  • Mile End
  • 16/01/2020
  • Water Supply On
  • 16/01/2020 01:17 PM - We are attending to an incident in Mile End with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07265949.
  • See all major faults