Grease arrestor maintenance app

The QR2id app uses QR2id codes. These square barcodes are scanned by haulers and service agents to record service details related to pre-treatment devices (grease arrestors/settling pits) using the QR2id app on a smartphone or tablet. The data captured is sent to WasteID.

How to use the QR2id app

Turn on location services

This is a setting that needs to be changed on your device.

App alerts and notifications

While you will not receive notifications from the QR2id app, if your existing location and the location of the device you are servicing do not match, the app will give you an error message. When servicing a trap and entering information please ensure you are in the right location.

Not able to use the app (lost phone, app not working)

If you cannot use the QR2id app, please capture the service information on the grease arrestor service form. Provide the completed form to your admins  so they can manually update the information in WasteID. This must be done within 48 business hours of the service. Delays could result in a penalty to the customer.

Reporting an issue

If the QR2id app is not working, please try these options before you raise an issue.

• Check you are logged into the app, that you have mobile data enabled and an internet connection or, if no connection is available, you are operating in offline mode.
• Check you have location services turned on. Press ‘Location’ on the app start screen. A map of your current location should appear.
• Close and reopen the app.
• Log off and log in again.
• Switch off and switch on your device.
• Delete the app and download it again.

If this doesn’t solve the issue, please contact your admins immediately.

Note – if you are unable to use the app, you will need to capture information on the service you have completed on the grease arrestor service form. Provide the completed form to your admins so they can manually update the information in WasteID. This must be done within 48 business hours of the service. Delays could result in a penalty to the customer.

How to work with QR2id tags

Tagging devices and vehicles

We are responsible for tagging pre-treatment devices (grease arrestors, settling tanks/pits, neutraliser tanks/pits) and waste facilities. Hauler companies are responsible for tagging their vehicles (including tankers, trucks and trailers).

New tags

The QR2id tags for pre-treatment devices are provided by us. For a new tag, please email GreaseArrestorAppSupport@sawater.com.au or call us on 08 7424 1336.

For vehicle stickers and waste facilities plates please complete the request form and send it to GreaseArrestorAppSupport@sawater.com.au.

Damaged QR2id codes on pre-treatment devices

The QR2id code serial number can be manually entered into the app or online. Haulers can also choose the ‘Near By’ option to find a QR2id code for the appropriate business/device. Please see the user guide  for more details.

If you find a tag that is damaged, please report it through WasteID. See the relevant user guide  for how to raise an issue in WasteID.

Damaged vehicle tags

Hauler companies can request new tags by emailing the completed form to us at GreaseArrestorAppSupport@sawater.com.au. Please note – replacement vehicle tags may incur a cost.

How to use WasteID

WasteID uses QR2id codes. These square barcodes are scanned by haulers and service agents to record service details related to pre-treatment devices (grease arrestors/settling pits) using the QR2id app on a smartphone or tablet. Data captured is sent to WasteID.

WasteID can be accessed from PCs, laptops, tablets and phones via WasteID.amtac.net or the QR2id app. To use WasteID the following needs to be tagged with QR2id labels:

• pre-treatment device, such as grease arrestors, settling and neutraliser pits or tanks
• hauler vehicles
• waste facilities.

Who can access WasteID

Currently, property owners and trade waste customers cannot access WasteID. For more information please email us at GreaseArrestorAppSupport@sawater.com.au.

Smart device requirements

To use WasteID you need a smartphone or tablet with a minimum five megapixel camera, running Apple iOS 9+, Android 5+ or a windows application that can access data. You need to install the QR2id app.

Creating a WasteID account

Each person using WasteID needs an individual email address to register and use it, which we create for you. Hauler companies, service agents and waste facilities must email their request with the completed form to us at GreaseArrestorAppSupport@sawater.com.au. Hauler drivers or service agent’s technicians can contact their company admin  who can create user accounts for their staff.

Forgotten password

You can reset your password online.

Blocked account or password locked

Please contact your company admin to reset or unlock your password. In all other cases please email us at GreaseArrestorAppSupport@sawater.com.au or phone 08 7424 1336 (Monday to Friday, 8am to 4pm).

Sharing logins

Logins for WasteID cannot be shared. Each person who uses WasteID must have their own login. There is no limit to the number of people who can be registered WasteID users.

Using WasteID offline

WasteID has limited functionality offline. The QR2id app will store data until your device reconnects to a network and will then automatically sync to WasteID. See the relevant user guide  for more details.

GPS tracking

WasteID uses GPS location services only to validate the location of the QR2is tag. It cannot track trucks or mobile devices.

How to capture information

Information must be entered using a compatible mobile device by either scanning the code or entering the serial number, whether online or offline.

Manual update

Hauler admins or users with admin access can manually enter service information into WasteID. See the appropriate user guide for instructions.

Information for waste facilities

Waste facility admins  have access to the haulers’ offload data such as who dumped waste, when and how much.

Hauler company admins  are expected to provide WasteID training for new drivers, based on the following guides and training presentations:

• For haulers - WasteID SA short-form guide
• For haulers - WasteID SA user guide
• For haulers - WasteID training presentation
• For service agents - WasteID SA user guide
• For service agents - WasteID training presentation

Training assistance

We’re here to help. If you have questions, need help with training new drivers or require further training support, please contact us:

Trade Waste team

08 7424 1336 (Monday to Friday, 8am to 4pm)

GreaseArrestorAppSupport@sawater.com.au.

To ensure trade waste customers’ pre-treatment device* servicing details are captured and provided to us, the following approved hauler companies and service agents must be used for services.

*Pre-treatment devices are grease arrestors, grease extractors, settling tanks/pits and neutralising tanks/pits.

• Grease arrestor service – single
• Grease arrestor service – multiple
• Tag request – single
• Tag request – multiple
• New hauler or waste facility application

Unable to find a QR2id tag

Only pre-treatment devices discharging to our sewer network are labelled with QR2id tags. Hauler admins have access to maps of our sewer catchments to check before you report an untagged pre-treatment device.

If you are unable to find a QR2id tag on a device, choose the ‘Near By’ option to find the QR2id code for the appropriate business or device.

If you find the customer in WasteID but not their QR2id tag, please raise this issue using the app by selecting ‘Report Issue’. See the relevant user guide.

Unable to find the customer on WasteID

If the customer can’t be found, even after using the ‘Near By’ option, please report this to your admin. If the pre-treatment device with a missing tag is located, please report this by emailing us at GreaseArrestorAppSupport@sawater.com.au.

Only pre-treatment devices discharging to our sewer network are labelled with QR2id tags. Our  sewer catchments maps are available for you to check, regardless of whether your customer is located on one of our catchments, before reporting an untagged pre-treatment device.

Unable to service the pre-treatment device

If you are not able to service the device, for example, access is blocked by a parked car, please report this using ‘Service Problem’. Upload a photo, if applicable, and we will be automatically alerted.

Issue with the device but it can still be serviced

If there’s an issue with the pre-treatment device (missing tag, broken baffles, etc), please let us know through ‘Report Issue’. Upload a photo, if applicable, and we will be automatically alerted.

Improved monitoring and compliance means fewer fat chokes in the sewerage network associated with poorly serviced or absent grease arrestors. We will also receive improved information about potential illegal dumping.

And your trade waste audit costs will be reduced if you comply with your grease arrestor maintenance requirements, as you will be audited less often.

Pre-treatment device tags (grease arrestor or settling pit)

Your grease arrestor or settling pit has been tagged under changes to improve how collect grease arrestor pumping information is collected. This enables digital collection of information through a mobile app used by liquid waste haulers, helping ensure everyone complies with their required pump out frequency rate. The pump out frequency depends on the type and amount of waste being collected.

Tags will be scanned by haulers every time the grease arrestor is serviced and we will receive the pump out information directly.

If you notice that your grease arrestor, grease extractor, settling pit or neutralising tank is missing the tag, please let us know by emailing us at GreaseArrestorAppSupport@sawater.com.au or calling us on 08 7424 1336 (Monday to Friday, 8am to 4pm).

If you have questions

We’re here to help. If you have questions, need help with training new drivers or require further training support, please contact us:

Trade Waste team

08 7424 1336 (Monday to Friday, 8am to 4pm)

GreaseArrestorAppSupport@sawater.com.au.