Our Plan 2020-24

Our Plan 2020-24

Our Plan 2020-24 provides an overview of the key elements influencing business planning and operation and was informed by our most extensive customer research and engagement program to-date. The four engagement phases which ran from July 2017 to June 2019 are outlined on our engagement website, Water Talks.

Through rigorous planning and evaluation processes we have balanced the regulated responsibilities we must meet to ensure public health, environmental, economic, technical and safety outcomes, while stretching beyond these to deliver the sustainable service and operating improvements our customers have identified as important to them.

We will invest in capital infrastructure, IT infrastructure and operating expenditure to meet basic regulated responsibilities, drive efficiencies in the way we do things, and maintain, improve and expand our assets so our customers can continue to rely on the services we provide.

The Essential Services Commission of South Australia has reviewed Our Plan and conducted public consultation on our proposal before making its final determination. See ESCOSA’s website for more details about their final determination. Delivery of Our Plan will begin in July 2020.

Our Plan 2020-24

Our Plan 2020-24 (download in full)

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  • 16/01/2020
  • Water Supply On
  • 16/01/2020 01:17 PM - We are attending to an incident in Mile End with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07265949.
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