Regulation of water services

Regulation of water services

Water and sewerage services in South Australia are regulated and we strive to meet our legal and regulatory responsibilities on:

  • health and safety
  • water quality
  • the environment and natural resources
  • technical standards
  • customer protection, pricing and service standards.

How we are performing against service standards

Our performance scorecards are published quarterly and you can read our Annual Regulatory Performance Reports on the Essential Services Commission of South Australia's (ESCOSA) website.

Regulation of customer protection, pricing and service standards

ESCOSA is an independent regulator that issues water retail licences to water and sewerage service retailers, sets minimum standards to protect consumers, and carries out price determinations to ensure customers pay a fair and reasonable price for the services they receive.

Regulated price determination periods are for four years and require us to submit a proposal to ESCOSA outlining the revenue required to operate and invest in our networks to deliver the services our customers value and are willing to pay for. Our customers help us develop our proposals which also reflect our regulatory responsibilities.

Our Plan 2020-24

Our Plan 2020-24 is a guiding document that will drive our operations leading up to 2024.

For more information about how we are regulated, please contact us.

  • Major faults

  • Underway

  • Darebin St
  • Mile End
  • 16/01/2020
  • Water Supply On
  • 16/01/2020 01:17 PM - We are attending to an incident in Mile End with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07265949.
  • See all major faults